• Features
    • Create your training database
    • Customize Ekyno entirely
    • Schedule your training sessions
    • Simplify your organization
    • Monitor your customers’ fitness level
    • Visualize your customers’ progress
  • Pricing
  • Entreprises
    • Contact
    • Investors
    • Careers
    • Our clients
  • Assistance
    • Frequently asked questions
  • English
    • French
Menu
  • Features
    • Create your training database
    • Customize Ekyno entirely
    • Schedule your training sessions
    • Simplify your organization
    • Monitor your customers’ fitness level
    • Visualize your customers’ progress
  • Pricing
  • Entreprises
    • Contact
    • Investors
    • Careers
    • Our clients
  • Assistance
    • Frequently asked questions
  • English
    • French
Connexion

Frequently asked questions

picture-header-echangez-uk

Frequently asked questions

Can I test Ekyno for free before signing up?

The first offer Ekyno STARTER allows you to get all the features of Ekyno for 3 clients for free.

How do I create my free Ekyno account?

Click on the login tab, then the link “Do not have an account? Register. Click on the appropriate button.

Fill in the requested fields, then check the box “I have read and accept the conditions of use”.

Your account is created.

I am a subscriber. How do I sign-in ?

Click “Sign-in” on the homepage, https://www.ekyno.com. Type in your e-mail address and password that you gave when you created your account and click on the “Sign-in” button.

I am a subscriber. Where can I consult my profile information ?

You can review all the information in your profile page by clicking on your profile image, then “View my profile”.

I want some training to get started. Where can I consult my profile information?

Contact our team at the following e-mail address: contact@ekyno.com

I cancelled my subscription but I want to start it again. Can I recover the data and sessions I saved?

Yes. The data created and recorded on your test trial or full account, are saved. You can recover them, if you decide to restart your monthly, or annual, subscription.

What must I do to invite athletes that I want to follow?

You must sign in to Ekyno to invite your athletes. Click the “+” button, to the right of “Teams”, then “Add athletes”. Type in the e-mail address of the athlete you want to invite and click the “Send” button

I increased or reduced the number of athletes I follow. How do I adjust my payment?

You don’t need to do anything. As soon as you invite or unfollow athletes, the cost of your subscription adjusts automatically. You only pay for what you need.

Can the athlete sign in to Ekyno without a coach?

No. The athlete must be invited by their coach to use Ekyno.

I cancelled my subscription but I want to start it again. Can I recover the data and sessions I saved?

Yes. The data created and recorded on your test trial or full account, are saved. You can recover them, if you decide to restart your monthly, or annual, subscription.

Can I change the e-mail address for my account?

You cannot change e-mail addresses. When you sign-up, you will automatically receive your own username corresponding to your e-mail address. If you enter another e-mail address, the system will not recognise you and you will not be able to connect to Ekyno.

I am a subscriber. Where can I view information for getting started with, and using, Ekyno (tutorials)

To consult information on how to use Ekyno (getting started, functions, etc.), sign in to Ekyno and click on “Help”.

Can I transfer information between two different accounts?

It is not possible to transfer information between two different accounts.

Can I change the e-mail address for my account?

You cannot change e-mail addresses. When you sign-up, you will automatically receive your own username corresponding to your e-mail address. If you enter another e-mail address, the system will not recognise you and you will not be able to connect to Ekyno.

Can I connect to Ekyno from my Smartphone or tablet?

Yes. If you have an iPhone, go to the App Store, type “Ekyno” into the search bar and download the Ekyno app.

If you have an Android Smartphone, go to “Google Play” and type in Ekyno in the search bar and download the Ekyno app.

I have a monthly subscription and I want to reduce the number of athletes I follow. How can I do this?

You have 2 options:

1- From a PC, sign in to the Ekyno website, and in the list of athletes on the left of the panel with your profile information, click on the image of the athlete you no longer want to follow. Click on “Profile” and under the heading “General information, click on “Unfollow this athlete”. Next, confirm your choice by a yes or no.

2- From your phone, open the Ekyno app, click on the three-bar icon, then on “My athletes”. Select the one you no longer want to follow, click on the “i” information icon and scroll down to the bottom of the page to the link, “Unfollow this athlete”, then confirm your choice by a yes or a no.

How does my athlete sign-in?

To create your Ekyno account, your athlete must receive an invitation from you by e-mail. 

They must sign in by clicking on the link contained in the e-mail and follow the instructions.

Once they have been redirected to the registration page, your athlete must fill out all the required fields, choose a password and accept the general conditions of use. Next, they click the validation button.

I am a subscriber. How do I get an invoice?

Sign in to Ekyno, click on your profile image, then “View my profile”.

In the “My Ekyno” box, click “Edit”, under “My subscription”, and a panel will appear with information on your subscription. Click “Invoices” and select the one you want to view. You can then either save it to your desktop or print it out.

Can I pay for just one month, or how can I cancel my monthly subscription?

Yes, you are entirely free to cancel your paid monthly subscription at any time, even after just one month of payable use. There is no minimum sign-up period.

Your subscription is renewed automatically, but you can cancel it when you want in one click, without a cancellation fee or a reason, by simply going to your account settings. 

Click on your profile image, then “View my profile”. In the “My Ekyno” section and click on “Edit”, under “My subscription”. A panel will appear with information on your subscription and you can click the “Cancel” button. Click on the “Yes, I want to cancel” button. Your cancellation request has been successfully submitted and will apply from the end of your current billing period (the current month is payable).

Can I receive a reimbursement for my monthly or annual subscription?

No, no reimbursements can be made regardless of how long you have used Ekyno.

For monthly subscriptions, the current month is payable. If you then want to cancel your monthly subscription, you should consult the following question: Can I pay for just one month, or how can I cancel my monthly subscription?

If you wish to cancel your annual subscription (and your annual licence fee), you should send an e-mail to our administrative and financial department (direction.financiere@ekyno.com), 3-months prior to the expiry date.

What are you waiting for to test our features for free?

Develop your business with Ekyno

Sign Up for FREE
Request a demo
  • Features
  • Pricing
  • Our clients
Menu
  • Features
  • Pricing
  • Our clients
  • Entreprises
Menu
  • Entreprises
  • Contact
  • Investors
  • Careers
Menu
  • Contact
  • Investors
  • Careers
  • Assistance
Menu
  • Assistance
  • Frequently asked questions
  • Contact
Menu
  • Frequently asked questions
  • Contact

Newsletter

Pour recevoir nos derniers articles, nos bons plans personal trainer et bien d’autres surprises encore, abonnez vous à notre newsletter.

Pré-inscription

suivez-nous

Facebook
Instagram
Linkedin
© 2019 EKYNO
  • Legal notices
  • GTC-GTCU
  • Ekyno Privacy and Personal Information Protection Policy
Menu
  • Legal notices
  • GTC-GTCU
  • Ekyno Privacy and Personal Information Protection Policy