The first offer Ekyno STARTER allows you to get all the features of Ekyno for 3 clients for free.

Click on the login tab, then the link “Do not have an account? Register. Click on the appropriate button.

Fill in the requested fields, then check the box “I have read and accept the conditions of use”.

Your account is created.

Click “Sign-in” on the homepage, https://www.ekyno.com. Type in your e-mail address and password that you gave when you created your account and click on the “Sign-in” button.

You can review all the information in your profile page by clicking on your profile image, then “View my profile”.

Contact our team at the following e-mail address: contact@ekyno.com

Yes. The data created and recorded on your test trial or full account, are saved. You can recover them, if you decide to restart your monthly, or annual, subscription.

You must sign in to Ekyno to invite your athletes. Click the “+” button, to the right of “Teams”, then “Add athletes”. Type in the e-mail address of the athlete you want to invite and click the “Send” button

You don’t need to do anything. As soon as you invite or unfollow athletes, the cost of your subscription adjusts automatically. You only pay for what you need.

No. The athlete must be invited by their coach to use Ekyno.

Yes. The data created and recorded on your test trial or full account, are saved. You can recover them, if you decide to restart your monthly, or annual, subscription.

You cannot change e-mail addresses. When you sign-up, you will automatically receive your own username corresponding to your e-mail address. If you enter another e-mail address, the system will not recognise you and you will not be able to connect to Ekyno.

To consult information on how to use Ekyno (getting started, functions, etc.), sign in to Ekyno and click on “Help”.

It is not possible to transfer information between two different accounts.

You cannot change e-mail addresses. When you sign-up, you will automatically receive your own username corresponding to your e-mail address. If you enter another e-mail address, the system will not recognise you and you will not be able to connect to Ekyno.

Yes. If you have an iPhone, go to the App Store, type “Ekyno” into the search bar and download the Ekyno app.

If you have an Android Smartphone, go to “Google Play” and type in Ekyno in the search bar and download the Ekyno app.

You have 2 options:

1- From a PC, sign in to the Ekyno website, and in the list of athletes on the left of the panel with your profile information, click on the image of the athlete you no longer want to follow. Click on “Profile” and under the heading “General information, click on “Unfollow this athlete”. Next, confirm your choice by a yes or no.

2- From your phone, open the Ekyno app, click on the three-bar icon, then on “My athletes”. Select the one you no longer want to follow, click on the “i” information icon and scroll down to the bottom of the page to the link, “Unfollow this athlete”, then confirm your choice by a yes or a no.

To create your Ekyno account, your athlete must receive an invitation from you by e-mail. 

They must sign in by clicking on the link contained in the e-mail and follow the instructions.

Once they have been redirected to the registration page, your athlete must fill out all the required fields, choose a password and accept the general conditions of use. Next, they click the validation button.

Sign in to Ekyno, click on your profile image, then “View my profile”.

In the “My Ekyno” box, click “Edit”, under “My subscription”, and a panel will appear with information on your subscription. Click “Invoices” and select the one you want to view. You can then either save it to your desktop or print it out.

Yes, you are entirely free to cancel your paid monthly subscription at any time, even after just one month of payable use. There is no minimum sign-up period.

Your subscription is renewed automatically, but you can cancel it when you want in one click, without a cancellation fee or a reason, by simply going to your account settings. 

Click on your profile image, then “View my profile”. In the “My Ekyno” section and click on “Edit”, under “My subscription”. A panel will appear with information on your subscription and you can click the “Cancel” button. Click on the “Yes, I want to cancel” button. Your cancellation request has been successfully submitted and will apply from the end of your current billing period (the current month is payable).

No, no reimbursements can be made regardless of how long you have used Ekyno.

For monthly subscriptions, the current month is payable. If you then want to cancel your monthly subscription, you should consult the following question: Can I pay for just one month, or how can I cancel my monthly subscription?

If you wish to cancel your annual subscription (and your annual licence fee), you should send an e-mail to our administrative and financial department (direction.financiere@ekyno.com), 3-months prior to the expiry date.